Cancellation And Refund

Cancellation And Refund Policy

At Pure Village Cooking, we strive to provide our customers with the finest quality edible items, including cashew nuts, tea, and more. We understand that there may be situations where you need to cancel or request a refund for your order. Please take a moment to familiarize yourself with our Refund and Cancellation Policy to ensure a smooth and satisfactory shopping experience.

Cancellation Policy:

  1. Order Cancellation: You can cancel your order within 24 hours of placing it. Please contact our customer support team at [email protected] with your order details for cancellation requests.

  2. Cancellation after 24 Hours: Unfortunately, we cannot guarantee cancellations for orders placed beyond the initial 24-hour period, as our team may have already processed and dispatched your order.

Refund Policy:

  1. Damaged or Defective Items: If you receive a damaged or defective item, please notify us within 48 hours of receiving the product. We may request photographic evidence to facilitate a swift resolution. We will either replace the item or issue a refund, depending on your preference.

  2. Incorrect Items Received: In the rare event that you receive an incorrect item, please contact us within 48 hours of receiving your order. We will arrange for the correct item to be shipped to you at no additional cost.

  3. Quality Concerns: If you are unsatisfied with the quality of our products, please reach out to us within 7 days of receiving your order. We may ask for details regarding the issue to improve our products and services. Refunds will be issued at our discretion.

  4. Refund Process: Refunds will be processed within 7 business days after the approval of your refund request. The funds will be credited to the original payment method used during the purchase.

Please note that the refund and cancellation policies are subject to change, and any modifications will be updated on our website. By placing an order with Pure Village Cooking, you agree to abide by these policies. If you have any questions or concerns, feel free to contact our customer support team at [email protected]. We are here to assist you and ensure your satisfaction with our products and services.

Thank you for choosing Pure Village Cooking!