Product Delivery
We Delivery Product within 2 to 3 days
Return Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, we have outlined our return policy below to ensure a smooth and hassle-free return process.
Eligibility for Returns
1.1 Products: We accept returns for most products within 2-3 days from the date of delivery, unless otherwise specified on the product page or during the checkout process.
1.2 Conditions: To be eligible for a return, the product must be unused, in its original condition, and in the original packaging. It should be free from any signs of wear, damage, or alteration.
1.3 Exclusions: The following items are not eligible for return, unless they are defective or damaged upon arrival
- Perishable goods, such as food or flowers
- Personal care items, such as cosmetics or intimate apparel
- Gift cards or downloadable software products
- Custom-made or personalized items
Return Process
2.1 Initiating a Return: To initiate a return, please contact our customer service team within the specified return period. Provide your order details and the reason for the return. We will guide you through the return process and provide you with a Return Authorization Number (RAN) if applicable.
2.2 Packaging and Shipping: Please ensure that the product is securely packaged to avoid damage during transit. Include all original accessories, manuals, and any other materials that came with the product. You are responsible for the shipping costs associated with the return, unless the product is defective or damaged.
2.3 Return Address: We will provide you with the return shipping address along with the RAN, if applicable. Please do not ship the product back to the manufacturer or to any address other than the one provided by our customer service team.
Inspection and Refunds
3.1 Inspection: Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1. If the product does not meet the criteria, we reserve the right to refuse the return or deduct a restocking fee from the refund amount.
3.2 Refunds: If the return is approved, we will process a refund to the original payment method used for the purchase. Please note that the refund amount may be subject to deductions for shipping costs, restocking fees (if applicable), or any discounts or promotions applied to the original purchase.
3.3 Refund Timing: Refunds will be processed within [number of days] days from the date we receive the returned product. The timing of the refund appearing in your account may vary depending on the policies of your financial institution.
Damaged or Defective Products
4.1 Reporting Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team immediately or within [number of days] days of delivery. Provide detailed information and any supporting evidence, such as photographs, to help us assess the issue.
4.2 Resolution Options: Depending on the circumstances, we may offer a replacement, repair, exchange, or refund for damaged or defective products. Our customer service team will guide you through the resolution process.